But an arrest isn’t a negotiation. Most of the other things that happen in life are. If you are trying to resolve a mutual problem with someone, whether that’s someone you are trying to create a business deal with or the person handling the service desk of whatever…., you can’t get anywhere by remaining silent. This technique is about treating people with respect while still getting what you want for yourself. As someone who was a doormat for most of her life, I find that very attractive.

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Dispelling cultural myths with research-driven stories. My favorite word is “specious.” Not fragile like a flower; fragile like a bomb! Twitter @ElleBeau

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